This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled.

What We Collect and Why

When you create an account with us, we collect personal information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering requirements. During transaction processing, we may also collect data relating to the payment method used, transaction amounts, and timestamps. We do not collect more information than is reasonably required to operate your account and fulfil our legal duties.

We also gather technical data automatically when you access our web platform. This includes your IP address, browser type, device type, and session activity. We use this data to maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure that the service functions correctly across different browsers and devices. Cookies are used to manage your session and remember your preferences; you can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their role are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we may share your data with external parties. These include payment gateway providers who process your transactions, identity verification services we use to confirm your details, and regulatory or law enforcement authorities where we are legally required to disclose information. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the minimum period required by our regulatory obligations before securely deleting or anonymising it. This retention period exists to allow us to respond to any disputes, comply with legal requirements, and maintain accurate records as required by our licensing authority, the Anjouan Gaming Authority.

You have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your data where we are not legally required to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe. If you are not satisfied with how we have handled your data, you may raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will notify you via the contact details associated with your account or by posting a notice on our web platform. Continued use of the platform following any update constitutes your acknowledgement of the revised policy.